Every year, an eagerly awaited independent review of estate and lettings agents across the country is announced, preceding a spectacular gala award ceremony in September. Over 15,000 estate agents are judged by the Property Academy on several performance criteria, in both sales and lettings. We are thrilled to have achieved a gold standard in both for 2023, which ranks Maddisons Residential as ‘Exceptional’ in Tunbridge Wells, Tonbridge and Crowborough and among an elite few estate agents across the country. We are incredibly proud of our fantastic team for helping us to achieve our double gold.

 

Who is behind the Best Estate Agent Guide?

The Property Academy was founded 15 years ago to help improve service standards and business performance in the property industry. Their team looks at the experiences that tenants, home-movers and landlords have with estate agents through research and surveys. This information is then utilised to help provide insight, advisory services and training within the property sector. The team incorporate their findings and develop an annual comprehensive Best Estate Agent guide, which can be accessed by the public to help them decide which estate or lettings agent to choose if they are selling or letting a property.

Why being listed in the Best Estate agent guide matters

To make the cut for the Best Estate Agent Guide, each branch is scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping judged over a six-month period. Estate agent branches that display a Best Estate Agent Guide rating are among the best in the country – as you can imagine, we are always thrilled to be listed.

How the sales and letting performance criteria was judged

Maddisons was judged against other estate agents nationwide on the following criteria:

  • How well we market properties for our sellers and landlords
  • Effectiveness in selling and letting properties
  • The quality of the customer experience
  • Market share

A huge thank you to the expertise of our team

We spend a lot of our time ensuring that everything we do creates an outstanding level of service for our clients. To have the expertise and dedication that our whole team offers and to be recognised in the Best Estate Agent Guide as double gold winners is fantastic. The team consistently go the extra mile for Maddisons’ sellers, buyers, landlords and tenants, making achievements like this a reality.

We are so proud of our Maddisons Residential team for currently ranking in an elite group of estate agents in Tunbridge Wells. Please don’t hesitate to get in touch if you would like our award-winning team to assist you with selling, buying or letting a property.