Kind words

At Maddisons Residential we pride ourselves on providing the best possible customer experience. Here are some of the great things our customers have said about us. More reviews are available at RaterAgent.


Extremely professional, thorough and hard working

"Throughout a very difficult and protracted sale I was extremely impressed by the professionalism, thoroughness and hard work of the team at Maddisons. They kept the chain moving, spotted and resolved potential delays early and made sure that the sale went through. Without their energy and determination I'm not sure my purchase would ever have reached completion. I'd happily recommend them to anyone."

By Bryan J (November 2017)

Deborah and her team are excellent at handling property - and people!

"Maddisons have been very helpful at every stage of what turned out to be a difficult and tortuous relocation process. They handled everything well at the start, but came into their own in putting pressure on the bottom of the chain, managing our vendor and keeping us informed/reassured. Because of the delays, the chain nearly collapsed on several occasions. Maddisons come out of this with great credit. Our own agent was particularly unhelpful in this respect. We would wholeheartedly recommend Maddisons and wish they could have been our agent. In our search to buy in Tunbridge Wells, we dealt with several local agents and found Maddisons the best. They always go the extra mile."
"Maddisons have been very helpful at every stage of what turned out to be a difficult and tortuous relocation process. They handled everything well at the start, but came into their own in putting pressure on the bottom of the chain, managing our vendor and keeping us informed/reassured. Because of the delays, the chain nearly collapsed on several occasions. Maddisons come out of this with great credit. Our own agent was particularly unhelpful in this respect. We would wholeheartedly recommend Maddisons and wish they could have been our agent. In our search to buy in Tunbridge Wells, we dealt with several local agents and found Maddisons the best. They always go the extra mile."

By Graham M (October 2017)

First Class Service

"Deborah and her team at Maddisons provided the best service I have experienced from any estate agency I have used in the past 30 years. The staff are knowledgeable , friendly and proactive being totally engaged from initial valuations to completion of the chain. I cannot recommend Maddisons highly enough.”

By Stewart M (September 2017)

Fabulous service - can't recommend highly enough!

"We are so pleased we chose Maddisons to sell our house. Right from Deborah's initial visit, where she not only valued the property, but also gave us lots of advice and tips on making the most of the house; to the beautifully produced particulars that blow the competition out of the water, to their amazing customer service, everything about Maddisons' goes that little bit (or rather, a lot!) further than any of the others. The team were all fantastic – everyone knew what was going on with our viewings, sales etc, rather than the agent who we bought from, where it was 1 person, and they never seemed to be there! Nothing was too much trouble, quite often we phoned to ask for something, and it had already been done! I thoroughly recommend them to all I meet, and wouldn't hesitate to use again. There aren't enough words to describe Maddisons and their service, but extraordinary, efficient, friendly, reassuring, professional and fabulous, work well for starters! Many thanks all! "

By Rosie H (September 2017)

An agency that looks after their buyers too

"We bought our current house through Maddison's and were extremely impressed by their professionalism and consideration. They were firm in holding out to sealed bids for the seller, and despite not wanting that situation as a buyer, we appreciated that they were managing the situation well for the seller. Once our offer was accepted, they were helpful in moving the process along and went the extra mile to ensure the house was cleared ready for completion. They worked hard to ensure the new house was ready for us to move into and arranged the house clearance to save us the headache afterwards. They were also very pleasant to deal with throughout the whole process. We will use them if we ever decide to sell!"

By Tamara B (September 2017)

The benchmark by which all Agents should be judged

"We sold and bought through Maddisons in 2017, but were introduced to the firm [Deborah] in 2015. As an agent Maddisons deliver on all aspects of their service. From a sellers perspective the front-end experience is superb. Never put under pressure and offered lots of helpful advice to appropriately prepare a property for market. The time and attention taken on appreciating your property in order to prepare and execute the high end marketing programme is particularly impressive. The team are just as professional throughout the mid and back-end process with consistent communication always keeping you abreast of developments. From a buyers perspective the service is also excellent. Maddisons take time to understand the personalities and objectives of the buyers, before making recommendations or conducting searches for appropriate properties. Once again you are always made to feel at ease, never put under pressure and feel as if you are being offered a personalised service. We have recommended Maddisons to a number of friends and will continue to do so. "

By Stewart B (September 2017)

The Personal Approach

"Maddisons (Deborah) really gave our viewing the personal approach and it is evident they look for the people that fit the house and they make sure that you are given some time to really explore the potential property. Best viewing I have ever had with an estate agent."

By Dean W (August 2017)

Imaginative enthusiastic and hard working

"The whole agency worked as a team to get us the best result. We were particularly impressed by the ideas they had for presenting our property in the best possible way, their regular updates and the way they used their knowledge of the local house market, and who the potential buyers were, to get us a good deal."

By Peter E (August 2017)

Excellent service from start to finish

"The team at Maddison's offered superb support at all times. I found them to be professional, knowledgeable and capable in their approach. They handled the sale of my house with skill, mediating effectively between my purchaser and me. I consulted them on several aspects of my purchase, which was not being handled by them, and they gave me very wise advice. Nothing was ever too much trouble. I could not recommend Maddison's more highly. "

By Amanda B (August 2017)

Bought with them, will sell with them!

"Maddisons were the vendors agent and acted superbly throughout. I know now that the property had been on the market with another agent before Maddisons took it on and had struggled to sell. Maddisons had clearly been involved in making it look more attractive to potential buyers and they nailed it. Their marketing brochures etc are beautiful and the various agents I met from Maddisons in the 2/3 viewings were all charming, intelligent 'soft-sellers'. I said to Deborah on completion that without any doubt, she'd sell the property again when we want to do so. Great people, great to deal with and clearly deserve the success and reputation they're building. Thank you."

By Tom N (August 2017)

The difference? Maddison's maximise the sales opportunity of every viewing

"Maddison's take a much more "end-to-end" approach to selling a house than other agents I've experienced. I.e. They oversee and involve themselves in every step of the process - from telling you in plain English exactly what you need to do to your house to make it more appealing to prospective purchasers, right through to following up on queries your buyers may have with their new home after they've moved in. Of course they are professional, friendly and efficient. The big difference though comes when they conduct viewings of your property. There is no "Viewing team" comprised of part-timers who only work weekends and may only have seen your property for the first time 15 minutes prior to the viewers arriving. Instead owners are banished from the house and the agent handling your sale personally conducts the viewing. The agent not only knows your house inside out but seizes the opportunity to proactively sell the benefits of it to viewers in a way that the owner could never do. Verbal feedback comes immediately after the viewers have left, with written follow-up a day or so later. Add into this, the fact that Maddison's fees are very competitive and really you have nothing to lose and everything to gain by giving them a try. I cannot recommend Deborah and her team highly enough."

By Diane N (April 2017)

Outstanding level of courtesy attention to detail and personalised service

"I found the Maddisons team outstanding. They showed genuine interest and provided comprehensive advice about how to prepare our house for marketing which we followed and resulted in achieving our asking price in a few weeks. It was a really great experience of client care from start to finish. Nothing was ever a problem for them and I could not recommend them more highly."

By Lesley F (March 2017)

Wonderful and not even 'our' Estate Agents!

"Maddisons Residential were representing the vendors of the house we had fallen in love with. We had decided (as we were moving down from London) to manage the sale of our old house and the subsequent purchase ourselves. All the staff at Maddisons were so helpful, honest and efficient with our purchase. They made a challenging situation much improved and their advice and understanding helping at 'our' end of the chain was invaluable. They did a wonderful job at liaising with us, our solicitors and various third parties and it is without hesitation that I would recommend their services. Thank you Deborah, Milly, Jane & Co! "

By Sara W (March 2017)

A friendly high performing team

"Our experience of working with the team at Maddisons has been a very positive one. They gave us some great advice and support through the whole process of selling our house. Their feedback to maximise the potential for our house was appreciated; and was honest and sensitive, and most importantly it certainly helped. The feedback from all the team that was supporting us was excellent; from the immediate feedback after each viewing, to the weekly reports prior to an offer being accepted, through to exchange and completion of contracts. During the latter weeks leading up to exchange of contracts, in comparison to what we were seeing from further up the chain, were weekly progress updates that were accurate, timely, and importantly useful. We valued liaising with the team with questions or answering queries, we appreciated the informality accompanying the professionalism. Many thanks Rod and Shona."

By Rod M (February 2017)

Incredible service and personal touch

"Maddisons residential are currently selling two properties for me. From the minute I met Deborah (Director) I just knew they were the right match for me. Deborah's honesty, passion and warmth is infectious and the whole team at Maddisons display the same values. My properties are both presented beautifully online having firstly Deborah's expert advice in how I could present my properties and secondly, Fiona's wonderful descriptions and carefully overseen photo shoots. I am kept fully up to date with viewings and feedback and am very happy with the service I've received in the few weeks I have been with Maddison’s. I can't wait to visit the new office and would highly recommend Maddisons for anyone wanting that extra special care and attention that is so frequently overlooked elsewhere."

By Helen C (February 2017)

Outstanding company that puts its customers at the heart of its services

"My husband and I have feel really lucky to have found our dream property in Tunbridge Wells and having had the pleasure to work with Maddisons Residential, an outstanding real estate company, that has assisted us during the whole purchase process with efficiency and kindness. Deborah and her team are prepared to a very high standard and dealing with them made us feel that our interest was in their heart. We would definitely recommend Maddisons Residential as an outstanding company that puts its customers at the heart of its services. "

By Arianna V (February 2017)

Outstanding service from beginning to completion

"The service provided by Deborah and her team far and away exceeded our expectations and we are delighted we chose them as our selling agent. We'd found somewhere we wanted to buy and needed to find a buyer quickly - Maddisons sprang into action and we were soon on the market with some amazing pictures and marketing. Three days later we were under offer for over the asking price which blew us away. From then on Milly provided a wonderful service in getting us over the line, holding the whole chain together at times and chasing everyone as necessary, ensuring we were kept appraised of the status. We were selling about 20 miles from their offices and we had no hesitation in signing up with Maddisons, and despite moving further away, we'd have no hesitation using them again were we to sell, and would recommend to anyone. Thanks to all of the team!"

By Nigel H (February 2017)

Fabulous Service

"Thank you so much to Deborah and her team for selling my home. The service was faultless, Deborah really took the time to get to know my home and what made it special and was able to part this to potential buyers. A buyer was secured quickly at a far higher price than other agents had predicted. The communication from the team at Maddisons was excellent and I would definitely recommend them. "

By Mary C (February 2017)

Excellent service from Deborah and Milly throughout my purchase

"It is some years since I purchased a property and I had the feeling that Maddisons cared for the purchaser as much as the vendor."

By Roger B

Fabulous service

"Thank you so much to Debra and her team for selling my home. The service was faultless, Debra really took the time to get to know my home and what made it special and was able to part this to potential buyers. A buyer was secured quickly at a far higher price than other agents had predicted. The communication from the team at Maddisons was excellent and I would definitely recommend them. "

By Mary C

Outstanding service from beginning to completion

"The service provided by Deborah and her team far and away exceeded our expectations and we are delighted we chose them as our selling agent. We'd found somewhere we wanted to buy and needed to find a buyer quickly - Maddisons sprang into action and we were soon on the market with some amazing pictures and marketing. Three days later we were under offer for over the asking price which blew us away. From then on Milly provided a wonderful service in getting us over the line, holding the whole chain together at times and chasing everyone as necessary, ensuring we were kept appraised of the status. We were selling about 20 miles from their offices and we had no hesitation in signing up with Maddisons, and despite moving further away, we'd have no hesitation using them again were we to sell, and would recommend to anyone. Thanks to all of the team!"

By Nigel H

Maddisons Residential Review

"My husband and I have feel really lucky to have found our dream property in Tunbridge Wells and having had the pleasure to work with Maddisons Residential, an outstanding real estate company, that has assisted us during the whole purchase process with efficiency and kindness. Deborah and her team are prepared to a very high standard and dealing with them made us feel that our interest was in their heart. We would definitely recommend Maddisons Residential as an outstanding company that puts its customers at the heart of its services."

By Arianna V

Excellent Service

"Very helpful and knowledgeable throughout the full process "

By Patrick F

Excellent Service

"Professional, knowledgeable, supportive are just a few of the words that I could use in reference to the experience I had from the representative of Maddisons Residential when selling my apartment recently. I would have no hesitation recommending them to any potential seller."

By Eithne A